Vendo-powered marketplaces can make use of the AfterShip Returns Center to automate returns. This article outlines how to set it up step by step:
Create AfterShip account
Book Plans in AfterShip account:
Aftership - Premium Plan
Returns Center - Premium Plan
Postmen - Pro Plan
Request for a webhook registration at email@example.com in order to obtain returns webhook secret credentials.
Connect AfterShip to Vendo-powered marketplace
Navigate to Integrations > Shipping
Enter requested credentials
Once the AfterShip Returns Center connection with the Vendo platform is active, each seller's onboarding steps will be expanded by 2 additional steps that are required for each seller to process (e.g., approve or reject) order returns.
Configure Returns Center in AfterShip
It is essential to adjust the AfterShip Returns Center to the marketplace's returns policy in order to correctly process returns and be able to offer your visitors a seamless experience when they need to return an order.
This step will be complete once the admin connects AfterShip to the Vendo-powered marketplace as described here
Customize and adjust the Returns page
In this step, the marketplace admin can adjust the appearance of the returns page on the marketplace. Additionally, it is possible to set up a custom domain for your marketplace returns page.
Go to the Returns Page
Scroll down to Embedded returns page
Add domain to allowlist
Add the marketplace domain in the pop-up
Set up eligibility rules for the marketplace's Returns Centers
Add a routing rule for each seller
To set options for marketplace customers to return items, it is essential to define routing rules, e.g., to allow marketplace customers to ship items back with an shipping label provided by a marketplace. Vendo recommends defining routing rules for each seller.
This setup will automatically generate shipping labels for all returns approved by sellers.
A buyer whose returns request was approved will:
Please follow this link for a detailed guide on routing rule configuration to be able to automatically generate labels for approved returns.
Adjust Sender Info in Email Notifications
Choose which Email Notification will be sent to customers.
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